Comments on: Ruby Lane: A former shop owner’s saga continues…..

By: Bobbipin

Bobbipin — Mon, 16 Jan 2012 14:59:56 +0000

Was considering opening a shop on Ruby Lane.. After all the cpomments i’ve just read i’m giving it a second thought…
I was under the impression that you pay no fees to RL for selling only a small item listing fee that decreases when you add more items and a $20 monthly maintainance fee…
So what could it cost per month ? with only a $20 maint fee and 60-70 items for sale..Maybe $35-$40 ?

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Tips on How to Sell Your Handmade Jewelry to Stores | Trollbeads — Sun, 02 Oct 2011 00:45:58 +0000

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Augustine Glidden — Sat, 24 Sep 2011 13:51:12 +0000

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By: Kristy

Kristy — Tue, 19 Jul 2011 03:42:08 +0000

oh my! I don’t know the details, but that doesn’t sound good at all.

By: lynette

lynette — Sun, 17 Jul 2011 20:31:22 +0000

Update – I have just had an email from one of the wonderful shopowners who I have contacted about it and she advised me that there is gossiping amongs some of the unprofessional shop owners and if they are upset in anyway they get the ‘cronies’ to block you – three blocks and you are dead.

Thank you to all of the support I have had from the professional shop owners. I cannot believe this goes on. No wonder there is an economic crisis. What happened to ‘the customer is always right’. Customers beware Ruby Lane do not care!!!

By: lynette

lynette — Sun, 17 Jul 2011 20:27:31 +0000

I have shopped at Ruby Lane for a few years and spent 1000′s dollars. I chose Ruby Lane because I thought it was an upmarket shopping site. I had only 1 or 2 problems during that time. I now find for some reason I am blocked from purchasing from half of the regular stores I have purchased from. I have done nothing wrong, owe no money and have no idea why this is happening. Customer service does not exist and on the one occasion I have contacted them they were at best disinterested and at worst rude. I have come across 2 shop owners who can only be described as hostile, paranoid and lacking in social etiquette. I will be closing my account and the very decent shopowners will be losing a great deal of business. Just goes to show never judge a book by its cover.

By: Keith

Keith — Tue, 14 Jun 2011 16:00:23 +0000

I wish I had seen these comments before I ever considered Ruby Lane. I’ve been disabled and tried to sell on Ruby Lane, I’m disgusted with them and their nasty attitude. I will not do the nonsense cut and paste research that other sellers do. I was a buyer first on Ruby Lane and found the information given by one shop in particular to be garbage. I couldn’t recommend Ruby Lane, I too have moved to Etsy.

By: sandy

sandy — Tue, 15 Mar 2011 17:54:35 +0000

I have been on ruby lane for years and am tired of the fees. There are so many sites that have more reasonable fees. Would love to hear from Artisan jewelers who have left Ruby Lane to go to another site. Or.. sites that people really like and are doing well at. thanks

By: zed

zed — Thu, 04 Nov 2010 02:46:41 +0000

we had a shop on RL for about 2 years. I can tell one thing about RL: they are Crooks with capital ‘C’. No question about that.
UNLESS you keep adding items daily, at least 5-8 items to your store, your gallery will buried very very deep, and nobody will ever see you.
In addition to this, you pay a fee(I think $35) for co-op advertising in American Style magazine. It’s one page ad, with many smaller ads that are very small. We had an small add like that, and it didn’t produce nothing!
So EVERYBODY have to pay this coop ad of $35 whether you participate or not. So, basically it’s a forceful fee.
To create some sales you need to have at least 100 items with continual daily addition. That will cost you AT LEAST $60-$80 per MONTH!!!
IMHO, it’s much better to have a shop on Yahoo or Amazon for this amount.
OR, pay this amount to a professional web designer to create a smooth looking gallery.

By: Old Luxe

Old Luxe — Fri, 10 Sep 2010 16:22:51 +0000

Hello Kristy,

I enjoyed reading your perspective on Ruby Lane. The best decision I made was to open my own eCommerce shop.

Wishing you all the best!

Thank you and regards,
Malcolm Hudson