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What is a venue’s responsibilities? How should it police it’s sellers?

There’s been a thread on the Artfire Maven forum this week about a seller with a less than stellar record on the interwebs.  Some of the discussion was about this seller’s behavior, communications with other sellers and buyers, copyright issues and about this seller’s flagrant disregard of it’s prior customers.  It’s not one issue with this seller, but several that would directly impact other sellers as well as unsuspecting buyers.

It got me to thinking about what I think responsible venues should do to protect its seller and customer base. Is it the venue’s responsibility to ensure that its potential buyers are protected in some fashion when it has knowledge of a seller’s misdeeds in other venues? Should the venue take a wait and see attitude with respect to its own Terms of Use?  Should the venue approach the seller and ask some basic questions about some of the information swirling the interwebs?   Should the venue ask the seller directly if the accusations have any truth to them? Should the venue ask the seller directly if their intentions are honest?

My nature is to gather facts before making a decision; talk to people involved, conduct a little research, noodle on a possible solution for a while. Basically gather data from several places as well as the source. THEN make a decision. I don’t generally take a position of wait and see. I think doing so doesn’t generally help anyone involved, and connotes apathy.  Plus, if I were a buyer that purchased from this shop, endured a bad experience, and then found out that the venue had prior knowledge about the seller, I’d be more than just a bit annoyed. Wouldn’t you?

Admin’s stated position in this particular situation was not to approach this shop and ask questions; rather to wait and see. The seller has since closed up shop. I don’t know if it was because of Admin’s actions behind the scenes or something else.

This isn’t the first nor the last time a potentially harmful seller will set up shop on Artfire. And while I was disappointed, Artfire’s stated response wasn’t dissimilar to what I’ve witnessed from other venues.

What is your opinion? What are your expectations of a venue’s administrative team? How do you think future situations should be addressed? What is Admin’s responsibility to you as a Seller or a Buyer?

Kristy from ShinyAdornments Artisan Jewelry


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Kristy from ShinyAdornments Artisan Jewelry


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